Provide support for clients and technology teams to deliver system solutions. Identify process improvement opportunities, leverage agile solution delivery frameworks and document requirements to guide system development. While emphasizing collaboration, accountability, and continuous improvement, I contribute to optimizing solution delivery and enhancing overall business value.

Partnered with internal stakeholders to analyze business processes, recommend solutions for efficiency, and ensure alignment between business needs and system development. As a liaison between stakeholders and technical teams, I facilitated effective communication and delivered successful project outcomes. By utilizing agile metrics, I drove continuous improvement and enabled timely decision-making. Overall, I excelled in analyzing processes, driving solutions, and delivering results through collaboration.

Provided guidance and direction to a team of Underwriters to ensure efficient workflow, customer service, and adherence to underwriting policies. I provided mentoring and feedback, implemented a data-driven onboarding process, and worked through analytics-driven identification of bottlenecks all while focusing on resource optimization. Collaborating cross-functionally with other Underwriting teams, IT, claims, and accounting, I worked to streamline processes, enhancing system functionality and ensuring a seamless integration of underwriting systems. My leadership, analytical skills, and strategic mindset drove improvements, fostered collaboration, and contributed to the success of the commercial underwriting team.

Led end-to-end system implementation projects, managing project scope, timelines, and resources while effectively communicating project progress and risks to stakeholders. I collaborated with the executive team, IT, engineers, and external vendors to successfully implement a new ERP system. I also played a pivotal role in the implementation of Salesforce and Salesforce CPQ systems, ensuring seamless integration with existing business processes. Within Salesforce, I conducted extensive system configuration and customization, creating custom objects, fields, and validation rules tailored to specific business needs, ultimately enhancing data accuracy. These accomplishments highlight my expertise in project management, collaboration, and technical proficiency in system implementation and customization, contributing to improved operational efficiency and the overall effectiveness of business systems.

Conducted in-depth requirements gathering sessions with stakeholders, translating their business needs into functional requirements, process maps, and system specifications. I collaborated closely with cross-functional teams, including business users and developers, ensuring the seamless integration of new systems, which resulted in enhanced operational efficiency and improved business outcomes. I led end-to-end system User Acceptance Testing, managing scope, timelines, and resources, while effectively communicating testing progress and risks to stakeholders. Additionally, I identified process and systems deficiencies and developed materials to improve day-to-day operations, significantly enhancing efficiency across the organization. My expertise in requirements gathering, cross-functional collaboration, project management, and problem-solving, along with my attention to detail and analytical mindset, consistently drove successful outcomes and contributed to the overall success of projects.

Oversaw and managed a team of Reinsurance Analysts, providing them with mentorship, guidance, and performance feedback, resulting in high productivity and quality in daily tasks. Through regular performance evaluations and goal-setting sessions, I fostered a culture of continuous improvement and professional growth within the team. I collaborated with cross-functional teams, including underwriting, claims, and accounting, to streamline processes, improve coordination, and enhance overall operational efficiency.

I developed and implemented an internal Reinsurance website using a CMS platform. This initiative resulted in improved accessibility, centralized information management, and enhanced employee engagement. I played a key role in customizing and configuring the CMS to meet specific organizational requirements, ensuring seamless integration with existing systems and optimizing the user experience. Through collaboration with stakeholders and cross-functional teams, I gathered requirements, defined project scope, and prioritized website features, resulting in a user-centric and tailored solution. I also contributed to the design and development of website architecture, navigation, and user interface elements, creating an intuitive and user-friendly browsing experience for users.

Provided support for clients and technology teams to deliver system solutions. Identify process improvement opportunities, leverage agile solution delivery frameworks and document requirements to guide system development. While emphasizing collaboration, accountability, and continuous improvement, I contributed to optimizing solution delivery and enhancing overall business value.

The Lab Crew is an apparel and accessories brand. I created the products, the logo and built the website.